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Downtime

Performance Degradation Across Front-Facing Services

Jan 12 at 07:31am MST
Affected services
Acme Revival Platform
Acme Revival Technician Network Platform

Resolved
Jan 12 at 04:09pm MST

Resolved.

Created
Jan 12 at 07:31am MST

Identified and resolved an issue where an application component introduced excessive processing latency across several front-facing services. The component caused response times to exceed 50 seconds under normal load conditions due to inefficient request handling within the service layer. Configuration changes and targeted mitigations were applied to restore normal performance. All affected systems are now operating within expected parameters, and monitoring confirms full recovery.